1. Introduction

Black Feather Media ("we," "us," or "our") operates the website blackfeathermedia.com. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us for web design, app development, AI voice agent, or local SEO services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Data

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you:

Fill out a contact form on our website
Schedule a consultation
Request a quote for services
Communicate with us via email, phone, or text
Sign up for our newsletter

The personal information that we may collect includes:

Name
Email address
Phone number
Business name and address
Any other information you voluntarily provide

Automatically Collected Information

When you access our website, we may automatically collect certain information including your IP address, browser type, operating system, access times, and pages viewed. This data is used for analytics, site improvement, and security purposes.

3. How We Use Your Information

We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:

To respond to your inquiries and provide customer service
To provide you with information, products, or services you request
To process transactions and send related information
To schedule and conduct consultations
To send periodic emails regarding your order or other products and services
To improve our website and customer service
To comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide you with advance notice. This does not include:

Website hosting partners and other parties who assist us in operating our website
Legal requirements if required to do so by law or in response to valid requests by public authorities
Service providers who help us deliver our services (e.g., email marketing platforms, scheduling tools)

We may share non-personally identifiable visitor information for marketing, advertising, or other uses.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use industry-standard encryption and security practices to protect your data during transmission and storage.

6. Cookies and Tracking Technologies

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.

If you turn cookies off, some features may be disabled and may affect your user experience.

7. Third-Party Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties.

We recommend reviewing the privacy policies of any third-party sites you visit.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access personal information we hold about you
The right to request correction of inaccurate personal information
The right to request deletion of your personal information
The right to opt out of marketing communications
The right to data portability

To exercise any of these rights, please contact us using the information provided below.

10. Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any personal information to us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Privacy Policy